SupportApplication Support

AICE, RedBat, Respond or BD Protect users, it is strongly recommended that the software be replaced with an active supported software package.  However; it is understood that this is not always an available option or available in a quick/convenient time-frame. It is for users that face the scenario of using the discontinued, and unsupported software before a new program can be implemented, that incrediblySmart offers Extended Limited Support. This is meant to help users with the continued use and training of the software for a limited time. Support includes password resets, installation/re-installation, data transfer/download, server/workstation migration, report assistance and more by telephone, email and remote support.

Support can be hourly, or through Extended Limited Support Agreements in 30-day, 90-day, 6-month or 1-year agreements.

DataMigrationData Extraction/Migration
Over the lifetime of business intelligence applications, your needs will change, or inevitably applications get retired and replaced with newer, more functional systems. With some applications, the data contained within the program must be moved when the application is replaced, for this reason incrediblySmart offers data extraction and migration services to assist you.

We are working hard to provide services beyond the ICPA/BD products through our development of Clever; incrediblySmart Data Converter.

SolutionsDocument and Web Editing & Computer Services
Staying true to our roots, and original customers in Austin, Texas and elsewhere we continue to do the small stuff that you shouldn’t sweat.  We offer services from minor computer services, site security assessments or documentation/web design/editing or even long term projects.

Computer Services

We offer computer services in Data Recovery, Migration, Pre-Migration Testing, software installation services, backup-imaging and consulting.  We can also discuss your business needs with you, and attempt to locate software solutions that are appropriate for your needs.

Document and Web Editing

It happens in small business that, periodically documents become old and stale. Even well written documents, presentation or web content can lose its freshness.  incrediblySmart document services update your existing web, or written documents to be sure that the message is easily understood, uses current language and contains updated images.

incrediblySmart offers this service to small business to assist in a low cost solution to making sure that your best image is the first impression of your customers.

Typically these services are only available in Austin, but may be available if data is sent off-site to Austin for assistance.