Are you keeping Respond/HWS just for historical data?

carefoundry ESC : NoDE (No Data Entry)
Archives too expensive to migrate  * Data for non-employee groups
* Data that was incompatible with new software * forgotten archives

There are various reasons for keeping Respond or HWS running just for historical data storage. This use comes at the risk of loss, and may only temporarily extend the use of […]

By |October 24th, 2017|BD Protect HWS, ESC, Respond, Software|0 Comments

What does Can’t Find ENV.INI mean?

KB Article:L1-0274499

This error means that the workstation is not able to locate the text file ENV.INI.

This error has a number of causes, from the server being down to security/permission settings for the user in question.

First, check that the server is available, and that the ENV.INI file is available. The file should be located in {Product}Data/HELP […]

By |August 23rd, 2015|BD Protect HWS, Respond|0 Comments

The Backup option is grayed out, how do I create a backup?

KB Article:L0-02737

The option is grayed out if you have the database open. You must close the database before you can back it up.

Close the database.
Click on Setup.
Click Database|Backup|Datafiles.
Highlight the schedule you want and click Backup Now.

 

CAREFOUNDRY SERVICES:

WE OFFER SUPPORT AND REPLACEMENT FOR RESPOND and BD-PROTECT HWS SOFTWARE USERS! A key […]

By |August 23rd, 2015|BD Protect HWS, Respond|0 Comments

How do I get into an archive of our database if no user has rights to open the file?

KB Article:L1-0274499

For added security when archive databases are created,the program does not add any security rights to the new archive database.

Database Rights (Module Access Rights) are added to a database using the program
called “Security Manager,” which is part of the BD Protect HWS/ Respond software installation.

If you encounter this problem:
1. Sign in to Security Manager […]

By |August 23rd, 2015|BD Protect HWS, Respond|0 Comments

What’s the best way to enter that employees decline vaccines, tests or therapies?

KB Article:L1-01990

DATA ENTRY:

Use available fields and add new codes as needed.

Tests/Exams

Use the “Test-Status” field and use or create a code to indicate the employee declined.

Vaccine/Serology

Use the “Consent” field and use or create a code to indicate the employee declined. You can additionally use UNITS-TEXT to show decline, and use the V/S Status field to indicate […]

By |August 23rd, 2015|BD Protect HWS, Respond|0 Comments

Should I delete a terminated employee so that they don’t show up in any of my reports?

KB Article:L1-01990

You don’t have to delete the employee. The program gives you two main options for handling terminated employees.

Use report selections.
Use the Archive tool.

USING REPORT OPTIONS: General Tab or Select (opt) Tab.

To always exclude terminated employees in a report use the option on the Select tab of the report writer. Use the drop-down […]

By |August 23rd, 2015|BD Protect HWS, Respond|0 Comments

What are the considerations when using Download/Data Transfer?

KB Article:L1-01990

  Download/Data Transfer is a tool for bringing demographic data into Respond or BD Protect HWS.
The purpose of this information is to assist the data manager or user who will be setting up to bring data into your database from another source. To achieve this goal, the DOWNLOAD/DATA TRANSFER component allows the creation of […]

By |August 23rd, 2015|BD Protect HWS, Respond|0 Comments

I get an error “invalid file format” after putting data into a calculated field. What can I do?

KB Article:L1-01990

If you changed the name of a field, and the calculation file no longer functions you will have to rename the field that you changed to its original value. The calculation will then function normally.

This same message can appear when the file that tells how to perform the calculation is from a prior version. […]

By |August 23rd, 2015|BD Protect HWS, Respond|0 Comments

When I open the program I receive the message, “can’t find xConf”

KB Article:L1-0417

The “Conf” or Configuration/License file is required to run the program.

Below are some of the reasons you would receive this error:

1) The filemust be located in the ..\DATA folder. If the file is missing you may copy the file from the installation diskor restore it from backup.

2) If the file is in the ..\DATA […]

By |August 23rd, 2015|BD Protect HWS, Respond|0 Comments